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Training & Payment Policy

“Where Knowledge Becomes Power”

Payment Terms


On receipt of a Invoice you the Client/Delegate have entered into a contract with Working at Height Group™.

An invoice will be raised and payment of a 100% deposit should be made within 30 days of invoice raised. The balance must be paid on the 30th day.  Failure to make full payment may be seen as breach of contract and Working at Height Group™ may reserve the right to add 15% late payment fee added on for every 15 days the none payment is paid.


On receipt of a Invoice you the Delegate have entered into a contract with Working at Height Group™.

An invoice will be raised and payment of a 50% deposit should be made within 3 days of invoice raised. The fill balance must be paid on the 3 day’s before the course.  Failure to make full payment may be seen as breach of contract and Working at Height Group™ may reserve the right to cancel your training.


You may register via mail with a personal check posted to Working at Height, using our registration form online (CLICK HERE)

Limited Enrollment.

All Training Institute workshops and consultation groups have limited enrollment, in order to better meet the needs of our participants. While space is available, you may reserve a position by contacting Working at Height Group™ Academy Coordinator; we will hold a space for three (2) business days, pending receipt of your payment. If we have not received payment within two days, the space will be opened. Payment in full must be received by the first day of the workshop.


If you pay by personal check, your cancelled check will serve as your receipt. We will provide an additional receipt, if needed, on request.

Registration Confirmation.

When payment is received, your registration will be confirmed via e-mail, if available to us, or via regular mail, if we do not have your e-mail address.


If you are unable to attend a course for which you have registered, we will provide a refund, minus a €80 or $100 administrative fee, until two weeks prior to the start of the course date. If you cancel within two weeks but more than two business days prior to the course start date, we will provide a credit toward a future Training Institute workshop, less a €80 or $100 administrative fee. We must receive explicit notification of this cancellation, and credit must be used within one year of the original training date. We are unable to provide a refund or credit within two business days of the start of a workshop. We reserve the right to cancel Training Institute workshops, consultation groups, or courses. If educational offerings are cancelled by the Training Institute for any reason, we will notify you and provide a full refund.

Group Discounts.

For Working at Height Group™ Academy workshops, we will provide a discount of 10% to groups of three or more people registering at the same time for Non-Association courses, from the same organization. We will provide a discount of 10% to full-time students in a degree-granting program, who are able to demonstrate proof of student status. We are not able to combine the group discount with the student discount. Ongoing consultation groups are not eligible for these discounted rates. To inquire about registering with a group or student discount, contact Working at Height Groups™ Academy Coordinator.

Notice of Non-discrimination.

Training and Payment Policy

Working at Height Group™ does not discriminate in admissions policies, educational policies, or reduced-fee offerings; we actively welcome candidates from diverse backgrounds including women, communities of color.  With advance notice, we will make every attempt to accommodate the particular needs of individuals so that they may fully participate in our training offerings.

Global Wind Organization Training Standard. (USA Only).

Students are evaluated in accordance with GWO Training Provider main objectives for work at height. All training in conducted in accordance with ISO:9001 Accepted Practices and Criteria for Health, Safety and Environmental Training

Fitness Note: Students must be medically and physically fit with a desire to work at heights. The training environment may require the use of specialized access methods such as those employed within suspension and rope access practices. These practices may be utilized as effective safety tools within the delivery of this program. They are not to be considered trained upon within this program.

Working at Height Group™ Academy Training Standard.

All Working at Height Groups™ Academy additional practical & Theatrical skills are applied to effectively demonstrate and apply through hands on experiences the complexities of work and rescue at height achieving success through confidence by all who participate. Reaffirmation through testing is applied with the addition of correction to 100%. This unique philosophy in learning ensures all incorrectly answered test questions are tabled under whole group discussion to ensure maximum retention and understanding by all students. All training programs are structured upon a pass or fail determination criteria and are in accordance with BS 8454:2006 & EQF (European Qualifications Framework). Criteria for accepted practices in safety, health, and environmental training and harmonized to ISO 9001 — Occupational Health and Safety Management Systems.

Our Trainers.

All Working AT Height Group™ Instructors ate fully qualified Instructors to their relevant Associations for example; SPRAT (Society of Professional Rope Access Technicians), Rescue 3, Fire Services Collage UK, NAMET (National Association of Emergency Medical Technicians), IOSH (Institute of Occupational & Health), Ladder Association, GWO (Global Wind Organisation), NATE (National Association of Tower Erectors) in addition to this thay also hold certificates in Professional Training Development (Train The Trainer) & Training & Development Special Purpose Award in such areas as Training Delivery & Evaluation Level 6, Training Needs Identification & Design Level 6 Coaching Modules of Practice Level 6 so our clients have the peace of mind that all training requirements and standards are met.